Archive for the ‘did_do_better’ Category

I’m a bit behind on writing this up, but just as I sometimes call out bad customer service it’s also worth highlighting good experiences. TL;DR John Lewis gave me a two year warranty on my Chromebook, which meant that when the battery died I was able to get it fixed. Background When I bought my Chromebook back […]

I get to go along to a lot of industry conferences, and goody bags are pretty standard fair. I expect that most of them quickly find their way to landfill, which is always a shame. A couple of years ago I was visiting somebody who I’d met at a conference, and I had one of […]

I was very frustrated last month when my trial subscription of Azure IaaS was disabled after a couple of days use (and I’m working on a post detailing how I later resurrected my server). The cause of that issue was that the free trial only bundled 1m IOPS (storage transactions). I’ve been watching my use of […]

I found myself upgrading a bunch of stuff over the last weekend, which gave me cause to reflect on what was good, and what was not so good. Android First up was my ZTE Blade, which I’ve had running Cyanogen Mod. I wasn’t super impressed with version 7.0. There were few things that it did […]

This might well be the bargain of the decade, and I must say that I’m quite cross that the news took so long to find me. A couple of days after I bought my NAS a friend tweeted: I asked Leslie how it was so cheap. It turns out that the (ex VAT) price was […]

Last week I was very impressed to find this at my desk in the Westin Jersey City: and yesterday I found this in the Crowne Plaza Zurich: NB The D-Link pocket WiFi router being powered by the media bar USB. For some odd reason this hotel doesn’t have WiFi (but thankfully it does have free […]

I moved into my house over 8 years ago. The day after that move I bought a Brabantia kitchen bin – a nice big shiny stainless steel one. As I got to know more of the neighbours it soon became something of a running joke that everybody had bought the same bin. Some years later […]

My Kindle died two days ago :( Thankfully Amazon were pretty prompt in dealing with this. I called their Kindle helpline[1], a new one was sent out, and it arrived this morning :) It didn’t take long for me to restore all of my content, and things like bookmarks seem to be intact :) Unfortunately […]

A few weeks ago I was pretty upset with Lenovo after they cancelled my order for an s10-3t netvertible. My last update flagged that Lenovo had been in touch, and I wondered if there might be a happy ending? There was, as Lenovo came back to me promising an s10-3t as soon as they hit […]

Well done Le Creuset for honouring your 10 year guarantee with minimal inconvenience and polite friendly communications from customer services. If only more companies could be like that.