Posts Tagged ‘convenience’
For a little while I’ve been experiencing lousy service from my credit card providers, and judging by what I hear from others I’m far from alone on this. The level of false positives from card company fraud detection systems has reached a point where it’s creating a bad customer experience, and it often seems that ‘common sense’ […]
Filed under: could_do_better, grumble, travel | 1 Comment
Tags: algorithm, analytics, big data, card, convenience, customer, customer experience, customer service, data, fraud, gas, social, travel