Posts Tagged ‘social’
For a little while I’ve been experiencing lousy service from my credit card providers, and judging by what I hear from others I’m far from alone on this. The level of false positives from card company fraud detection systems has reached a point where it’s creating a bad customer experience, and it often seems that ‘common sense’ […]
Filed under: could_do_better, grumble, travel | 1 Comment
Tags: algorithm, analytics, big data, card, convenience, customer, customer experience, customer service, data, fraud, gas, social, travel
The wrong sort of radio
This post is about the madness of corporate web filters in the age of ubiquitous consumer devices with Internet connectivity. I typically see three types of connectivity in any given corporate setting: The company network. Usually wired, but sometimes with a wireless adjunct, this network offers the same liberty as an oppressive Middle East regimes[1]. This […]
Filed under: security, technology | 5 Comments
Tags: 3G, data, filter, filtering, HR, mobile, policy, security, social, time, web, wifi
Social Documents
Document management sucks! There – I said it. I challenge you to prove me wrong. I haven’t yet found a document management system (DMS) that’s fit for purpose, and I think I know why. It’s not about the technology. Documentum might hark from the client server era, and Alfresco trumps that with its SOA, but […]
Filed under: e2.0, security | 4 Comments
Tags: annotation, attribute, bookmark, dms, document, document management system, DRM, e2.0, enterprise 2.0, file, folder, role, search, security, social, social object, tag, tagging, tags
Chris Swan's Weblog 