Posts Tagged ‘segmentation’
Reversion marketing
26Nov08
Reversion marketing is the evil twin of conversion marketing. The reversion marketing experience from a consumer point of view is about receiving such dreadful service that you choose to leave. Why would any organisation do this? Well, it’s a way of getting rid of unprofitable customers without directly saying to them ‘we don’t want you […]
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Tags: customer, marketing, segmentation