Archive for the ‘could_do_better’ Category
Leaving the Institution
TL;DR Yesterday the IET shut down their email alias service, which is the only thing I cared about as a member. So come 2020 I expect that I’ll no longer be a member (MIET) or keep the designation of Chartered Engineer (CEng) that goes with that. Background I joined the Institution of Electrical Engineers (IEE) […]
Filed under: could_do_better | 1 Comment
Tags: alias, BCS, CEng, email, FBCS, IEE, IET, institution, MIEE, MIET
Surprisingly Slipshod for Amazon
I got an email proclaiming: AmazonFresh – now in your area If that wasn’t exciting enough in its own right (which would probably be the case) it went on to say: Get a £20 Amazon.co.uk gift card when you spend £60 or more on an AmazonFresh order and have it delivered between 16 – 30 […]
Filed under: could_do_better | 2 Comments
Tags: amazon, Fresh, London, UX
Southern Railway recently upgraded their train ticket buying website. The new user interface (UI) is very pretty, and I would guess it’s an easier place to buy train tickets online if you’ve never done that before. If you buy tickets frequently, and particularly if you need receipts for expenses then it’s a user experience (UX) […]
Filed under: could_do_better, grumble, technology | 1 Comment
Tags: Southern, ticket, train, UI, UX
The Dell Lesson on Trust Scope
Dell has been in trouble for the last few days for shipping a self signed CA ‘eDellRoot'[1] in the trusted root store on their Windows laptops. From a public relations perspective they’ve done the right thing by saying sorry and providing a fix. This post isn’t going to pick apart the rights and wrongs – […]
Filed under: could_do_better, security | Leave a Comment
Tags: CA, certificate, Dell, trust
I had many issues with the kitchen I bought from Wren living. One of the most troublesome ones came from wooden worktops, and in hindsight I should never have bought my worktop from Wren. Sizing Wren don’t supply a full range of sizes. So they tried to cover a 2605x945mm island with two pieces of 2400x900mm worktop […]
Filed under: could_do_better, grumble | Leave a Comment
Tags: kitchens, living, wooden, worktop, Wren
I had many issues with the kitchen I bought from Wren living. Some of the most troublesome ones came from appliances, and in hindsight I should never have bought my appliances from Wren. Everything at once Buying my kitchen and appliances at the same time from the same supplier seemed like a good idea. I’d […]
Filed under: could_do_better, grumble | Leave a Comment
Tags: appliances, extractor, fridge, hob, kitchen, living, microwave, oven, Wren
My Wren Kitchen – The Issues
Many things went wrong with the kitchen I bought from Wren Living: If you’re here because you’re thinking of buying a kitchen from Wren then may I suggest that you first try out their customer support and see if you like it. Dial 0345 127 7008 the choose option 2 then option 3 then option 1. […]
Filed under: could_do_better, grumble | 3 Comments
Tags: appliances, damage, delivery, extractor, hob, kitchen, living, microwave, service, support, worktop, Wren
My Wren Kitchen – Overview
I bought a new kitchen from Wren Living this April for delivery in late July. It’s the most expensive thing I’ve ever bought that wasn’t an entire house. Many things went wrong. I shouldn’t have bought my appliances from Wren. I shouldn’t have bought my wooden worktop from Wren. I’m writing this because I felt […]
Filed under: could_do_better, grumble | 1 Comment
Tags: customer, kitchen, living, service, support, Wren
A/B Testing Into Mediocrity
I’ve been noticing that lots of the services I use online have been getting worse. My friends have been complaining too. I think I know why. A/B testing is a great way for product managers to make decisions based on data (rather than their own gut feel). But what happens when A/B testing meets the […]
Filed under: could_do_better, grumble, technology | 1 Comment
Tags: A/B, product management, testing, user experience, UX
TL;DR Anybody wanting a high spec laptop that isn’t from Apple is probably getting a low end model with small RAM and HDD and upgrading themselves to big RAM and SSD. This skews the sales data, so the OEMs see a market where nobody buys big RAM and SSD, from which they incorrectly infer that nobody […]
Filed under: could_do_better, technology | 2 Comments
Tags: apple, Chromebook, data, Intel, laptop, lenovo, MacBook, OODA, RAM, ssd
