Archive for the ‘grumble’ Category
Southern Railway recently upgraded their train ticket buying website. The new user interface (UI) is very pretty, and I would guess it’s an easier place to buy train tickets online if you’ve never done that before. If you buy tickets frequently, and particularly if you need receipts for expenses then it’s a user experience (UX) […]
Filed under: could_do_better, grumble, technology | 1 Comment
Tags: Southern, ticket, train, UI, UX
I had many issues with the kitchen I bought from Wren living. One of the most troublesome ones came from wooden worktops, and in hindsight I should never have bought my worktop from Wren. Sizing Wren don’t supply a full range of sizes. So they tried to cover a 2605x945mm island with two pieces of 2400x900mm worktop […]
Filed under: could_do_better, grumble | Leave a Comment
Tags: kitchens, living, wooden, worktop, Wren
I had many issues with the kitchen I bought from Wren living. Some of the most troublesome ones came from appliances, and in hindsight I should never have bought my appliances from Wren. Everything at once Buying my kitchen and appliances at the same time from the same supplier seemed like a good idea. I’d […]
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Tags: appliances, extractor, fridge, hob, kitchen, living, microwave, oven, Wren
My Wren Kitchen – The Issues
Many things went wrong with the kitchen I bought from Wren Living: If you’re here because you’re thinking of buying a kitchen from Wren then may I suggest that you first try out their customer support and see if you like it. Dial 0345 127 7008 the choose option 2 then option 3 then option 1. […]
Filed under: could_do_better, grumble | 3 Comments
Tags: appliances, damage, delivery, extractor, hob, kitchen, living, microwave, service, support, worktop, Wren
My Wren Kitchen – Overview
I bought a new kitchen from Wren Living this April for delivery in late July. It’s the most expensive thing I’ve ever bought that wasn’t an entire house. Many things went wrong. I shouldn’t have bought my appliances from Wren. I shouldn’t have bought my wooden worktop from Wren. I’m writing this because I felt […]
Filed under: could_do_better, grumble | 1 Comment
Tags: customer, kitchen, living, service, support, Wren
A/B Testing Into Mediocrity
I’ve been noticing that lots of the services I use online have been getting worse. My friends have been complaining too. I think I know why. A/B testing is a great way for product managers to make decisions based on data (rather than their own gut feel). But what happens when A/B testing meets the […]
Filed under: could_do_better, grumble, technology | 1 Comment
Tags: A/B, product management, testing, user experience, UX
Yesterday I wrote about how Google Wallet is even worse than PayPal. A quick reminder: When I buy stuff on PayPal I don’t have to pretend to have a billing address in a different country. They’re quite happy for me to use my UK issued card for payments to US suppliers. I don’t recall ever […]
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Tags: dicks, fail, fraud, geolocation, google, LTE, Nexus 7, payments, paypal, Play, resolution, store, wallet
I’ve seen a ton of bad news stories about PayPal over the last few years – here are just the top three from my payments tag on pinboard.in. I’ve even run afoul of their over sensitive fraud detection myself in the last couple of months (whilst trying to buy Club Penguin subscriptions for my kids whilst […]
Filed under: could_do_better, grumble | 2 Comments
Tags: fail, fraud, geolocation, google, LTE, Nexus 7, payments, paypal, Play, resolution, store
Indistinguishable from fraud
I came across this tweet yesterday: It was timely, as I was in the midst of sorting out a foreign exchange transaction that had gone wrong. I’d sent $250 to a recipient in the US, and only $230 had shown up in their account (and then their bank had charged them $12 for the privilege […]
Filed under: could_do_better, grumble | 3 Comments
Tags: banking, charges, fees, financial services, fraud, FX, international, payments, spreads
Magic teabags
I’m a creature of habit, and like a cup of green and Earl Grey[1] to start my day and a Red Bush (aka Rooibos) mid afternoon. Approximately nowhere that I go has the tea that I like to drink, so I take along my own stash. This means that I often find myself asking for a […]
Filed under: could_do_better, grumble | 3 Comments
Tags: EasyJet, heath and safety, hot water, magic, tea, tea bag, teabag
Chris Swan's Weblog 